Artificial Intelligence
In a previous article, we discussed the impressive expansion of voice technologies and interfaces and analyzed their influence on SEO strategies. It is a broad topic that responds to different needs of users regarding how they interact with their devices.
Among the topics that flood the agenda of the technology media, voice assistants have been one of the favorites of 2018. It seems that the future of Artificial Intelligence is precisely in devices that respond to sound commands.
This article will analyze the benefits of voice interfaces, and we will explore when and how it is convenient to integrate artificial intelligence into their development.
Table of Contents
Advantages Of A Voice Interface
A voice interface is especially useful in hands-free environments and situations. It can range from navigating a car’s GPS device to consulting recipes while preparing a meal.
On the other hand, voice interfaces can make the handling of devices more comfortable for people with physical disabilities and motor problems. A voice interface geared towards older adults could facilitate many day-to-day operations for users with little access to the digital world.
Still, our current interfaces work with touch gestures or analog buttons. Adapting swipes or a double click to voice interfaces will present new difficulties that must be addressed from the user experience. That is, keeping in mind what the user is looking for with that action.
Advantages Of Artificial Intelligence
The boom in artificial intelligence in voice commands has materialized in interest. That’s why tech giants seek to develop virtual assistants. From Apple’s HomePods to the Amazon Echo; These devices have been gaining ground rapidly this year and could become increasingly common.
According to Business Insider, by 2020, more than 24 billion internet devices will remain installed worldwide. As suggested by DailyO, this means that voice assistants will become more and more present in daily life.
While artificial intelligence is in the testing phase, it could help improve the user experience in their homes and open spaces.
Voice Assistants And User Experience
From Adweek, they believe that the problem with voice interfaces is that Artificial Intelligence still does not meet the real needs that users want to raise with their voice assistants.
They emphasize that the language must be understood and not on looking for it. The post explains that instead of responding with just data, voice assistants should deliver more advanced solutions.
As they point out in BGR, a big problem with voice assistants is their “robotic” sound and their monosyllabic responses. In that sense, work should remain done on their design to achieve a more natural interaction with the user.
The Future Of Voice Assistants
The closest development of voice interfaces seems to target their conversational skills. Transform these interfaces from simple data transmitters to wizards that understand user needs.
Automotive companies such as Hyundai and Daimler have invested nearly $ 100 million in the SoundHorn company, developers of a voice AI service that sees the domain of the conversational format as one of its main strengths.
On the other hand, Microsoft launched a unified API for all its voice services with artificial intelligence. But, They were looking to combine its translation and voice recognition services, among others.
Google has not been left out and has shown how their Google Assistant can even manage to impersonate a person on a phone call. The Google Duplex feature was introduced and remained listed as a significant step towards a more conventional assistant.
Without a doubt, artificial intelligence will continue to be one of the most popular topics in 2018. However, when we understand its usefulness for users, we can call it a successful development.
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